Terms and Conditions

REFUND POLICY
Due to the custom nature of our products, EmaCon Designs is unable to accept returns or exchanges.

Orders which are not personalized or customized (including rhinestone color choices, personalization, birthday number selections, initial choices, and other customizations) may be authorized to be returned if return is initiated within 48 hours of delivery receipt. If authorized for return, refund will be issued in your choice of store credit for the purchase price of your item, or a refund to your original form of payment in the amount of the purchase price of your item, minus a 15% restocking fee. All shipping charges are non-refundable.

Personalized and custom orders are not eligible for return or exchange unless an error in personalization was made by EmaCon Designs, in which case we will reimburse customer's shipping cost for the return, and provide customer with a replacement of the product, exactly as originally ordered. (Please note that some products may be subject to a different return/exchange policy as specified by the manufacturer. Please see product description for specific return/exchange details if applicable.)

Please check all personalization carefully prior to submitting your order; personalization will appear exactly as you have entered it, including any capitalization and punctuation. EmaCon Designs cannot offer returns or exchanges on personalized products due to typos or other customer input errors.

In the event that a product is found to be defective upon receipt, EmaCon Designs must be notified within 48 hours of delivery. All items must be returned for our inspection before an identical replacement product can be sent. If we confirm that the product is defective, or that a mistake was made by EmaCon Designs in personalization, we will reimburse customer's shipping cost for the return, and provide customer with a replacement of the product, exactly as originally ordered. Should we determine that the product is not defective or that the error in personalization was not made by EmaCon Designs, the cost of shipping the product to and from EmaCon Designs will be the customer's responsibility.

Items approved for return must be in original unused condition. This includes but is not limited to: Pet stains, pet hair, odors of any kind including food, pet or smoke. Item must be free of rips, tears and be in perfect, unworn condition. Items must be packed carefully to avoid damage to the product during transit- permanent wrinkles or creases in the garment are unacceptable.

If product comes with a tag, tag must be attached to the item. Determination if a return meets this criteria is left strictly to the discretion of EmaCon Designs. Returned items not meeting the criteria will be refused and sent back to the original purchaser. This is to protect us from "prom dress" syndrome returns - or returns that are purchased for a special event or photography session and then returned. Also, we suggest that you send items back using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in-transit to us.

Cancellation of Orders Not Yet Shipped
You may cancel your order within 24 hours of placing the order. Most items are custom made to order and after 24 hours, the process of design work has begun. Orders cancelled after the 24 hour period will be processed on a case by case basis. Items approved for cancellation after the 24 hour period will include one or more of the following charges based on product: return fee of 10% of the item purchase price for EmaCon Designs brand items - after the initial 24 hour hold period, orders begin the manufacturing process, or 15% cancellation fee (for other brands where the artisan must be informed of the cancellation).

Questions?
Should you require additional information or have any questions about our policies, please feel free to contact us anytime via email at Jlenahan@EmaConDesigns.com